Return Information
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Afroleathersudan.com is committed to ensuring that you are satisfied with any item that you order from the site.
– At afroleathersudan.com we offer you a guarantee that the item will be easy to return or exchange within 7 days. If you are not completely satisfied with your purchase you can exchange or return most of the items purchased from afroleathersudan.com.
Goods purchased during any promotion or discount schedule cannot be exchanged.
– If you are not completely satisfied with your purchase from afroleathersudan.com we will credit your account for the value of the purchase with a credit note if you paid it with cash on delivery, and it will be refunded only through afroleathersudan.com.
Please note:
The credit notice is valid for six months from the date it was issued. This code can only be collected once, and it cannot be used partially. You can use the credit note for purchases of the same or more value.
In the event that there is a low probability that any commodity you ordered will be received in good condition or received damaged or defective, or that the delivered item is different from what you expected, you may return the unused item in the manner in which you received it, in its original box and packaging with its original identification cards, in order to Return or exchange within 7 days from the date the merchandise was delivered
You can return the item to us by the following means
You can contact the customer service department at afroleathersudan.com at afroleathersudan.com
Khartoum Sudan phone: +249120609999 – WhatsApp: +249120608888, Cairo Egypt phone: +20226921800 – WhatsApp: 201118221117 + Dubai phone: + 9713291983 – WhatsApp: +9712892253
And request a return or exchange. We will arrange for the item to be picked up from the delivery address by courier to return it to us. We will process the return if the item is received on our website in an unused condition and is in its original box and packaging with its identification cards and with the invoice, and if these things are not available, it will not be possible to return / exchange / compensate the value of the commodity.
Note we will not be able to accept returns that are not accompanied by the original sales invoice.
Before accepting delivery of any merchandise, please make sure / guarantee that the package is not damaged or tampered with. If you think that the item is not in good condition, or that the box and packaging was tampered with or damaged before accepting delivery of the item, you must refuse to receive the package and contact our customer service on the number (Khartoum Sudan phone: +249120609999 – WhatsApp: +249120608888 Cairo Egypt phone: +20226921800 – WhatsApp: 201118221117 + Dubai UAE Phone: +9713291983 – WhatsApp: +9712892253) Or send us a message via email at [email protected] stating the reference of your request. We will send a replacement for the item you ordered as soon as possible.
If you return any item that you received in a damaged condition, we will reimburse the shipping fees for the item to us if we are unable to exchange the item. Altered item will also be shipped without any additional charges.
We must ensure that you are completely satisfied with any item you order from afroleathersudan.com, in the interest of health and others
Return / exchange through express mailing:
Exchanges should only be made through courier delivery of items of the same price when returning those goods. You can clearly indicate the item to be exchanged, and our customer service representative will confirm to you if the item is available in our warehouse and if it is possible to exchange it.
Compensation when requesting a return from afroleathersudan.com customer service, and the courier from the delivery address to which the item was originally delivered, will be processed only upon receipt of the item in an unused condition and attached to the original sales invoice.
After the item is received by afroleathersudan.com and subjected to verification of the purchase and the condition of the item, we will process the compensation / exchange within 7 working days from the date the item was received. In the event of cancellation, the amount of compensation will be returned to the credit cards of the credit card holders that were used to pay the original purchase order. Please note that we are not responsible for any delay in payment to the cardholders’ credit card account as this depends on the issuing bank.
Amending the terms of the exchange and return policy terms:
Afroleathersudan.com may amend this user agreement at any time without prior notice to you. The decision of afroleathersudan.com management shall be final and subsequent to any amendment to this User Agreement. We will inform you of the user agreement amendments by e-mail to the address you provided to us during your registration at afroleathersudan.com. If the modification of the user agreement is not acceptable to you, you must stop using this service. However, if you continue to use the service you will be deemed to agree to accept and be bound by the revised User Agreement.